Privacy Policy
How privacy affects you
Elevate Community Services are bound by strict confidentiality and secrecy provisions in social security, families, health, child support, redress and disability services law. These provisions limit how we use your information and when and to whom it can be released. We also have obligations under the Privacy Act 1988.
What is privacy
The Privacy Act contains 13 Australian Privacy Principles. These regulate the way we collect, store, provide access to, use and disclose personal information.
The Privacy Act gives you rights, including:
being told generally what kind of information we are collecting and how we collect it
being told generally why your personal information is being collected
your personal information can only be collected for a lawful purpose
finding out what information we hold about you and have it corrected if it is incorrect, out of date or incomplete, the Freedom of Information Act 1982 also supports this
advising that your personal information must be stored securely and protected from interference or misuse.
Why we collect and use your information
When we collect your personal information it must be directly related to, or reasonably necessary for, one or more of our functions or activities.
The legislation we administer gives us the authority to collect your personal information.
In addition to requesting information from you, we may also obtain information about you and your family from other government agencies and third parties.
Any personal information we get from a third party is treated the same as if you provided it.
Use of information
Your personal information will be used in accordance with the Privacy Act. It won't be used for any purpose other than why it was collected.
We may use your personal information if:
it's authorised or required by law
you've consented to the use
the use meets one of the other exceptions in the Australian Privacy Principles.
When your personal information is collected, you'll usually be advised of its intended use at the point of collection. Your information may also be used by our other services, as authorised or required by law.
Disclosure of your personal information
Your personal information won't be disclosed to any other person, body or agency unless:
you give us permission
it's authorised or required by law
it meets one of the other exceptions in the Australian Privacy Principles.
From time to time it may be necessary to disclose your personal information to third parties. The circumstances surrounding why, who and when your information may be disclosed are outlined our Privacy Policy.
Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
Personal information is stored securely and access is restricted to authorized personnel only.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be published on our website, and individuals are encouraged to review this Privacy Policy periodically.
Complaints about privacy
If you have a complaint concerning how we maintain the privacy of your personal information, please contact us directly through email or phone. All complaints will be considered by Human Resources and we may seek further information from you to clarify your concerns. If we agree that your complaint is well-founded, we will take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Cookies
A cookie is a short piece of data sent from a web server to a web browser on your computer or device when you visit a website. We use cookies to help co-ordinate your experience
We can't use cookies to find out names, email address or anything about your computer. We don't store or collect cookie information.
This Privacy Policy was last updated on [1/02/2024].